See KDK Bulletin 7 December 2017 for Paul Lyons on managing volatile team members, changes to competition rules from Minter Ellison, ACOSS on Electoral Funding Bill 2017, and a matter of opinion is by Hall & Wilcox on gender diversity in the insurance industry. This week’s expert is Mathew Herring from KPMG.
Read MoreSuperficially, the insurance industry is already gender diverse. In fact, figures from the Workplace Gender Equality Agency (WGEA) released in April 2016 suggest female participation in financial services and insurance at 55%, and male participation at 45% nationwide. So, can we say the job is done on gender diversity?
Read MoreAs a leader you need both mental toughness and emotional intelligence to handle challenging people situations that require calm, resolve and sensitivity. I observed one such situation earlier this year where one of my clients had to manage a situation with an experienced staff member, whose hugely volatile personality was threatening an otherwise stable and positive team. It was a potentially tricky situation because a poorly handled resolution would have had negative repercussions on both performance and culture.
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