When is discrimination bad behaviour, and not unconscious bias? Has unconcious bias training gone a step too far? Starbucks recently responded to the scandalous discrimination against two African-American customers in Philadelphia by closing all of its 8,000 stores in North America to provide training for its employees to address unconscious bias.
Should StarBucks have called out the manager in question for discrimination instead?
Unconcious bias training seems to be all the rage in organisations both in the United States, and Australia.
Lucy Taksa, Macquarie University Professor of Management and Associate Dean of Research, and Louise Thornthwaite, Macquarie University Senior Lecturer, Department of Marketing and Management, say unconscious bias is a ‘get out of jail free card’ allowing people to deny that they engaged in intentionally discriminating and exclusionary illegal behaviour. See their article in The Conversation
Australian companies must guarantee supply to keep Chinese customers: New Monash Business School study
New Monash University research reveals Chinese customers want reliability and guarantee of supply when choosing Australian brands. The ABC (Australian Brands in China) Index 2018, which examines the ‘health’ of Australian brands in China, reports Coles, Crown Group, Qantas and Weet-Bix as the top four of the ABC Index’s most reliable Australian brands category, while health and baby formula brands were among the lowest ranking in the list owing to supply glitches and their limited availability of product stock.
See KDK Bulletin 7 December 2017 for Paul Lyons on managing volatile team members, changes to competition rules from Minter Ellison, ACOSS on Electoral Funding Bill 2017, and a matter of opinion is by Hall & Wilcox on gender diversity in the insurance industry. This week’s expert is Mathew Herring from KPMG.
Superficially, the insurance industry is already gender diverse. In fact, figures from the Workplace Gender Equality Agency (WGEA) released in April 2016 suggest female participation in financial services and insurance at 55%, and male participation at 45% nationwide. So, can we say the job is done on gender diversity?
As a leader you need both mental toughness and emotional intelligence to handle challenging people situations that require calm, resolve and sensitivity. I observed one such situation earlier this year where one of my clients had to manage a situation with an experienced staff member, whose hugely volatile personality was threatening an otherwise stable and positive team. It was a potentially tricky situation because a poorly handled resolution would have had negative repercussions on both performance and culture.
See KDK Bulletin 16 November 2017 for Bakjac Consulting who asks is your team mentally tough? FC Business Solutions on franchisors needing protection, and China and Aust cooperate on fintech says ASIC. A matter of fact is by Monash University and the Economic Society of Australia on unintended impacts of dual-nationality on estate planning. This week’s expert is Ben Allen a partner at Dentons.
Are you currently able to look around at your team members and identify those who have higher levels of mental toughness and those who are more mentally sensitive?
It’s tough to hold on to good employees, but it shouldn’t be. Most of the mistakes that companies make are easily avoided. When you do make mistakes, your best employees are the first to go, because they have the most options.
In a period of marked political turbulence, global development and social justice organisations everywhere face uncertainty that threatens to destabilise funding and undermine many of the assumptions about public policy that have long guided the non-profit sector.
See KDK Bulletin, 2 November 2017: Are you a dinosaur in the workplace? Small cap IPO market from HLB Mann Judd, Pitcher Partners on corporate tax changes, KPMG asks whether the National Energy Guarantee will deliver, and most ‘staph’ infections resistant to antibiotics occur in the community. This week’s expert is Elissa Romanin from Minter Ellison.