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Posted on Sep 5, 2018

Discrimination is bad behaviour, not unconscious bias

When is discrimination bad behaviour, and not unconscious bias?  Has unconcious bias training gone a step too far? Starbucks recently responded to the scandalous discrimination against two African-American customers in Philadelphia by closing all of its 8,000 stores in North America to provide training for its employees to address unconscious bias.

Should StarBucks have called out the manager in question for discrimination instead?

Unconcious bias training seems to be all the rage in organisations both in the United States, and Australia.

Lucy Taksa, Macquarie University Professor of Management and Associate Dean of Research, and Louise Thornthwaite, Macquarie University Senior Lecturer, Department of Marketing and Management, say unconscious bias is a ‘get out of jail free card’ allowing people to deny that they engaged in intentionally discriminating and exclusionary illegal behaviour.  See their article in The Conversation

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Posted on Mar 13, 2018

Australian companies must guarantee supply to keep Chinese customers: New Monash Business School study

New Monash University research reveals Chinese customers want reliability and guarantee of supply when choosing Australian brands. The ABC (Australian Brands in China) Index 2018, which examines the ‘health’ of Australian brands in China, reports Coles, Crown Group, Qantas and Weet-Bix as the top four of the ABC Index’s most reliable Australian brands category, while health and baby formula brands were among the lowest ranking in the list owing to supply glitches and their limited availability of product stock.

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Posted on Dec 7, 2017

KDK Bulletin 7 December 2017 – 5 hot topics

See KDK Bulletin 7 December 2017 for Paul Lyons on managing volatile team members, changes to competition rules from Minter Ellison, ACOSS on Electoral Funding Bill 2017, and a matter of opinion is by Hall & Wilcox on gender diversity in the insurance industry. This week’s expert is Mathew Herring from KPMG.

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Posted on Dec 3, 2017

How do you manage volatile team members?

As a leader you need both mental toughness and emotional intelligence to handle challenging people situations that require calm, resolve and sensitivity. I observed one such situation earlier this year where one of my clients had to manage a situation with an experienced staff member, whose hugely volatile personality was threatening an otherwise stable and positive team. It was a potentially tricky situation because a poorly handled resolution would have had negative repercussions on both performance and culture.

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Posted on Nov 16, 2017

KDK Bulletin 16 Nov 2017– 5 hot topics

KDK Bulletin 16 Nov 2017– 5 hot topics

See KDK Bulletin 16 November 2017 for Bakjac Consulting who asks is your team mentally tough? FC Business Solutions on franchisors needing protection, and China and Aust cooperate on fintech says ASIC. A matter of fact is by Monash University and the Economic Society of Australia on unintended impacts of dual-nationality on estate planning. This week’s expert is Ben Allen a partner at Dentons.

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Posted on Nov 12, 2017

Is your team mentally tough?

Is your team mentally tough?

Are you currently able to look around at your team members and identify those who have higher levels of mental toughness and those who are more mentally sensitive?

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Posted on Nov 8, 2017

Nine stupid rules that make great people quit

Nine stupid rules that make great people quit

It’s tough to hold on to good employees, but it shouldn’t be. Most of the mistakes that companies make are easily avoided. When you do make mistakes, your best employees are the first to go, because they have the most options.

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Posted on Nov 5, 2017

What not-for-profits need in a CEO, Russell Reynolds

What not-for-profits need in a CEO, Russell Reynolds

In a period of marked political turbulence, global development and social justice organisations everywhere face uncertainty that threatens to destabilise funding and undermine many of the assumptions about public policy that have long guided the non-profit sector.

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Posted on Nov 2, 2017

KDK Bulletin 2 November 2017 – 5 hot topics

KDK Bulletin 2 November 2017 – 5 hot topics

See KDK Bulletin, 2 November 2017: Are you a dinosaur in the workplace? Small cap IPO market from HLB Mann Judd, Pitcher Partners on corporate tax changes, KPMG asks whether the National Energy Guarantee will deliver, and most ‘staph’ infections resistant to antibiotics occur in the community. This week’s expert is Elissa Romanin from Minter Ellison.

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Posted on Oct 26, 2017

KDK Bulletin 26 October 2017 – 5 hot topics

KDK Bulletin 26 October 2017 – 5 hot topics

See KDK Bulletin 26 October 2017: How to make innovation work, Dentons on new biodiversity regime, potential traps in new super rules, manufacturing’s new world order, and the price of Bitcoin is up – what does that mean for the future of currency? This week’s expert is Michael Langhammer from Pitcher Partners.

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Posted on Oct 24, 2017

What are the new wave of business technologies?

What are the new wave of business technologies?

Remember the time — like, a year or two ago — when moving to the cloud, developing a mobile strategy, and analysing big data represented the cutting edge of business technology? Well, even as many companies are still waiting to see the results of these transformations, a new wave of technologies — artificial intelligence, the Internet of Things, and augmented reality, to name a few — is already shaping the present and future of business.

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